FAQ & Support Queries

How to login and book online services on GlobalTripInfo? is it compulsory to register for booking services?

After register or signup, you are able to login within site. You may also login with your current social media account or email account, list available on Login page. No it’s not compulsory to register on our website or App for booking services, you may also book services as guest.

Is customers complete details necessary to get services?

Yes for booking any services you need to provide Name, address and contact details on checkout page as per terms.

Can we book online multiple services?

Yes, you may book multiple online services as per availability, you need to add in cart.

What is the options for Payment Gateway or other during checkout?

During checkout there is option of submit Form & Payment gateways. For Submit form you don’t need to pay in advance but confirmation of booking depends of services partner. But for payment gateway, page will directed to gateway website there you may use your credit or debit card. Then after payment success, it will redirect to confirm booking page.

Is to pay for booking any service in advance during checkout is compulsory?

No it’s not compulsory you may use Submit Form option and complete your booking but if our services partner allow to accept booking through submit Form. Our some services partner allowed only advance payment through Payment gateway.

Is our transaction secure with Payment Gateway?

Yes, our website using https secure and also our Payment Gateways follow the all international security measures. If you have any doubt then we request to check security measures and policies of our gateways then proceed for final checkout.

If our transaction fail without booking or payment done but booking fail then what will happen?

If any event occur during checkout like transaction fail then you need to complete checkout process again. If payment done but booking fail then all money of payment will refund in the same account with 3 to 7 days depends upon delay time of cards, banks or payment gateways. But do’t need to worry, if anything then you may contact to us with details.

We want to cancel booking of services, is it possible? And we will get full refund or some percentage of payment?

Yes cancellation of any services is possible as per timelines and guidelines of our partner wherever you booked service if partner allowed to cancel service, so we suggest you to read and confirm policies before booking any services. If partner not allowed to cancel service then you will not get any refund. But you cancelled service before cancellation timelines as partner cancellation policy then you will get all refund excluding transaction charge of gateway if applied. And if you canceled service after timelines then you get refund as directed by partner cancellation policy.

If we booked multiple times for same service, same date and time but with different places or partners so can we cancel it and get refund?

In this case we suggest you to cancel all services which you do’t want except one which you wish to get before cancellation timelines of services partners, you will get refund of cancelled service. If you booked multiple times with single partner then cancel all except one then discuss with services partner for refund. You have any issue then chat or mail to our support team we will try to get refund if possible as policies. Note : refund request on our website only for  those who paid in advance through Payment gateways. For Submit Form, you need to handle directly with partners if you paid during services.

If in above you have not found answers of your questions, then don’t worry contact us with details.

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